Shipping policies
At Smelly Notions, we recognize the importance of a clear and efficient shipping policy to enhance customer satisfaction and streamline the purchasing process. Our shipping policies are designed to provide transparency and reliability for our customers.
Shipping Methods: We utilize a variety of shipping methods to ensure timely delivery of our products. Standard shipping is available for all orders, with expedited options offered at an additional cost. The specific shipping carrier may vary based on the destination and package size.
Processing Time: Orders are typically processed within 1-3 business days. This timeframe allows us to ensure that all items are in stock and prepared for shipment. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates: Shipping rates are calculated at checkout based on the weight of the items and the shipping destination. Customers can view the estimated shipping costs before finalizing their purchase. We strive to offer competitive rates while maintaining quality service.
Delivery Times: Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 3-7 business days, while expedited shipping can reduce this timeframe to 1-3 business days. Please note that these times are estimates and may be affected by factors such as weather conditions or carrier delays.
International Shipping: We currently offer international shipping to select countries. Customers are responsible for any customs duties or taxes that may apply upon arrival in the destination country. Delivery times for international orders may vary significantly based on the destination and customs processing.
Order Tracking: Once an order has been shipped, customers will receive a confirmation email containing tracking information. This allows customers to monitor the status of their shipment in real-time.
Lost or Damaged Packages: In the event that a package is lost or damaged during transit, customers should contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that our customers receive their orders in a timely manner.
Contact Information: For any questions or concerns regarding shipping, customers can reach out to us via email at wgctllc@gmail.com or by phone at 475-209-2465. Our customer service team is available to assist with any inquiries related to shipping and delivery.
By adhering to these shipping policies, Wellness Group LLC aims to provide a seamless shopping experience for our customers, ensuring that their orders are delivered accurately and promptly.